Fulfillment Policy
1. Scope of Services
SocialData.tools provides digital services through our Website and Application Programming Interface (API) located at https://api.socialdata.tools. Our primary service enables users to download, extract, and save structured data from websites efficiently and reliably.
2. Payment Terms
We operate on a flexible "pay as you go" model to accommodate our customers' varying needs. It's important to note that we don't offer post-pay terms; a user must deposit funds into their account prior to making any requests. However, to allow new users to test our product before making any payments, we offer a trial balance to all new accounts upon sign-up.
Customers have the freedom to deposit any amount into their account, which then serves as their credit balance for API requests. As services are used, charges are deducted from this balance.
For added convenience, we offer an auto top-up feature. Customers can set a specified threshold and deposit amount for automatic top-ups. When their API credits balance reaches this threshold, our system will automatically attempt to deposit the specified amount using their attached payment method, ensuring uninterrupted service availability.
3. Order Processing and Fulfillment
In our service model, each API request constitutes an order. These orders are processed and fulfilled automatically upon receipt of the API request (typically within 2-3s, although in rare cases up to 30s). When a request is successful, meaning we successfully extract and deliver the data requested by the customer, it is billed against the customer's API balance. Failed requests, in which we are unable to provide the requested data, customers are not billed. This ensures that customers are only charged for the service they actually receive.
4. Shipping
As our services are entirely digital, no physical shipping is involved in our fulfillment process. All data delivery is done electronically through our API.
5. Refund Policy
We offer refunds for unused credits within a 2-week period from the date of deposit. Please reach out to our customer support team ([email protected]) to request a refund.
6. Cancellation Policy
As we do not offer subscription-based services, there is no formal cancellation policy. Our customers have the freedom to stop using our services at any time without incurring any penalties. Your account will remain active, allowing you to resume services at any time by adding more credits.
Auto top-up feature is set up by customers at their own discretion. Customers are free to enable or disable this feature at any time through their account settings (under Dashboard > Billing).
7. Customer Support
For any support needs or inquiries, we encourage our customers to reach out to us at [email protected]. Our dedicated support team strives to respond to all requests within 24 hours, ensuring prompt assistance for all your concerns.
We are committed to resolving any disputes or concerns in a fair and timely manner. If you encounter any issues, please contact our support team at [email protected].